frequently asked questions

 
     Do you charge "bench time" for when the computer is working but you are not in front of it?

     Yes, however I only charge it after the fifth hour of bench time.  Which is the amount of time a good number of time they are "benched".  Of course, this only is applicable for services done in my office, not in-home service.
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     What if you can't fix it?

     If I try ten things, your are only charged for the one that works. If none of them work you aren't charged for the work.  The only charge is travel time.
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     Are you "Insured and Bonded"

     Yes, I am.
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     What are your hours?  What days are you open?

     You can call or email me anytime.  However, I am most likely to answer the phone from 11am to 7pm, seven days a week.  I do check my email and voicemail very often, if I am unable to get to the phone right away. 
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     What kind of warranty do you give on your services?

     That one is very complex due to nature of home computers.  Under most circumstances: 
Software (Tune-Up, Data Transfer. Virus Removal)   7 Days
Hardware (Upgrade, Setup, Networking)   30 Days
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     Do you take cash, checks?

     I accept cash and money orders.  Checks are accepted however if it bounces, I will seek to collect the maximum amount under the law.  I also take credit cards via Google checkout and PayPal, which I also accept payments through.